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Newcastle’s Leading Commercial Refrigeration Company Wins Award For Customer Service Excellence

REFCA Group wins Lake Macquarie Business Excellence Awards’ “Customer Service Excellence Award”.

REFCA Group is Newcastle’s leading commercial refrigeration, air conditioning, and catering equipment business. They provide support to large commercial/industrial businesses that rely on refrigeration as a core part of their business. 

They also assist their residential and commercial air conditioning customers with the supply, installation, and service of their air conditioning needs. REFCA Group also designs, construct, supply, install service and maintain commercial catering equipment and coolrooms. 

The business commenced in 2012 and currently have 5 technicians, 2 apprentice technicians, and admin support. The family business, run by Richard and Michelle Popovski, commend the growth of their business to taking part in Australia’s high-level Mastermind run by Ben Simkin.

The Lake Macquarie Business Excellence Awards celebrates individual business accomplishments in the Lake Macquarie region. The aim of the Award is to recognise and highlight achievements. These awards are not about popularity; they are about the demonstrated pursuit of excellence across a number of different business functionalities. 

“Richard was nominated for the Customer Service Excellence Award by an individual in 2016 and was successful in winning that award,” notes Michelle Popovski, Operations Specialist at REFCA Group. 

Michelle added, “This was a testament to his incredible work ethic and his focus on ensuring our customers/clients are treated as a priority”.

Being a member of The Mastermind, Michelle further says, “Since joining The Mastermind, our business has grown. We were able to generate sales of $460K from 1 campaign and the cost to us was approximately $1800-$2K. The businesses that are part of the Mastermind are high-level businesses and we are able to draw on everyone’s wealth of knowledge and expertise”.

About The Mastermind: The Mastermind is a premier group of entrepreneurs and business leaders, dedicated to mastering the art of Digital Marketing and Business Growth. The Mastermind allows you to quickly learn the latest marketing and business growth strategies, add dozens of successful entrepreneurs into your inner circle and grow your business beyond expectations — all while ‘rubbing shoulders’ with the world’s leading marketing and business experts. 

To continue learning about how to make the most of digital marketing to grow your business, visit The Mastermind on If you are interested in working with REFCA Group, visit

Lake Macquarie Business Excellence Awards’ “Customer Service Excellence Award”, July 2016

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